Clear, transparent terms regarding refunds, cancellations, and service discontinuations across all client plans and service agreements.
At Webwone Digital LLP, operating under the brand name Webwone Digital ("we", "us", "our"), we are committed to transparency and fairness across all client service agreements and plans. This Refund & Cancellation Policy explains how refunds, cancellations, and service discontinuations are handled.
This policy should be read together with our Terms of Services, applicable Proposal, Statement of Work (SOW), or Service Contract. In case of any inconsistency, the terms agreed in the specific service contract shall prevail.
All services provided by Webwone Digital are digital, customized, and service-based in nature. Due to the time, resources, and expertise involved, refunds are limited and governed strictly by this policy.
By engaging our services or making a payment, you acknowledge and agree to the terms outlined below.
One-time services include, but are not limited to:
Monthly and recurring services include, but are not limited to:
| Service Category | Cancellation Notice | Refund Eligibility |
|---|---|---|
| Monthly SEO Plans | 30 days written notice | No refund for current billing cycle; future recurring billing stopped |
| Web Development | Written notice prior to milestone | Pro-rata refund for unstarted milestones minus incurred setup costs |
| Speed Optimization | Before diagnostic kickoff | Full refund before work commences; non-refundable once diagnostic begins |
| Website SEO Audits | Before audit commencement | Full refund before audit begins; non-refundable once audit is delivered |
To deliver services effectively, timely cooperation from the client is required.
If a client fails to provide required information, approvals, content, or access:
Certain services may have custom refund, pause, or cancellation terms, which will be clearly outlined in the applicable:
Such service-specific terms shall override this general policy where applicable.
No refunds shall be issued for delays or service interruptions caused by events beyond reasonable control, including but not limited to:
Unauthorized chargebacks, reversals, or payment disputes may result in:
Clients are encouraged to contact us directly to resolve concerns before initiating disputes.
Webwone Digital reserves the right to update or modify this Refund & Cancellation Policy at any time. Updates will be effective immediately upon posting on the website.
For refund, cancellation, or billing-related queries, please contact: billing@webwonedigital.com
You can also reach us through our Contact Us page.
