Last Updated: 23/12/2025
These Terms of Service (“Terms”) govern the provision of professional services by Webwone Digital LLP, operating under the brand name Webwone Digital (“Company”, “we”, “us”, “our”), to any client (“Client”, “you”).
By engaging our services, you agree to be bound by these Terms.
1. Definitions
For the purposes of these Terms:
- “Agreement” means these Terms together with the applicable Proposal, Statement of Work (“SOW”), or Service Contract
- “Services” means SEO, web development, AI SEO, consulting, performance marketing, audits, content services, and related digital solutions
- “Deliverables” means work products expressly defined in the SOW
- “Business Day” means Monday to Saturday, excluding public holidays
2. Engagement of Services
An engagement is deemed to commence upon the earliest of:
- Written acceptance of a Proposal or SOW
- Receipt of payment
- Approval of onboarding or kickoff documentation
Each engagement is governed by a mutually agreed SOW. In case of conflict, the following order of precedence applies:
SOW → Proposal → These Terms
3. Scope & Deliverables
Services and Deliverables are strictly limited to those specified in the SOW.
Any request beyond the agreed scope shall constitute a Change Request and may be subject to additional fees, revised timelines, and written approval.
Out-of-scope items require a change request, subject to additional fees.
4. Client Responsibilities
4.1 Access & Cooperation
The Client shall provide timely access to:
- Websites and hosting
- CMS, analytics, and tools
- Content, branding materials, and approvals
Delays caused by the Client may pause timelines without liability to the Company.
4.2 Approvals
Feedback and approvals must be provided within five (5) Business Days, unless otherwise agreed.
4.3 Content Legality
The Client represents and warrants that all provided materials:
- Are owned or properly licensed
- Do not infringe intellectual property or applicable laws
5. Fees, Payments & Refunds
5.1 Fees
Fees are payable as outlined in the SOW and are exclusive of applicable taxes.
5.2 Payment Terms
Invoices are due within fifteen (15) days of issuance.
5.3 Late Payments
- Late payments may incur interest at 1.5% per month or the maximum rate permitted by law.
- The Company reserves the right to suspend Services for non-payment.
5.3 Refunds & Cancellations
Refunds and cancellations are governed by the applicable SOW and the Company’s Refund & Cancellation Policy.
Unless otherwise stated:
- One-time projects are non-refundable once commenced
- Retainers require 30 days’ written notice
- Projects inactive for 30 days may be terminated without refund
6. Service Limitations & SEO Disclaimers
6.1 No Guaranteed Results
The Company does not guarantee rankings, traffic, conversions, revenue, or timelines.
6.2 Dependencies
Results depend on factors including:
- Search engine algorithms
- Market conditions
- Hosting, website architecture
- Client approvals and implementation
6.3 Paid Plugins & Third-Party Tools
Premium tools, plugins, hosting, or subscriptions are the Client’s responsibility unless expressly included.
7. Intellectual Property Rights
7.1 Client Materials
The Client retains ownership of pre-existing materials provided.
7.2 Deliverables
Upon full payment, the Client receives rights to Deliverables created specifically for the engagement.
The Company retains the right to showcase non-confidential work for portfolio and marketing purposes.
8. Confidentiality
Each party agrees to protect confidential information disclosed during the engagement. This obligation survives termination.
9. Indemnification
The Client agrees to indemnify and hold harmless the Company from claims arising from:
- Client-provided content
- Legal or regulatory violations
- Misuse of Deliverables
10. Limitation of Liability
To the maximum extent permitted by law, the Company’s total liability shall not exceed the fees paid by the Client in the three (3) months preceding the claim.
The Company shall not be liable for indirect or consequential damages.
11. Termination
11.1 For Convenience
Either party may terminate a retainer engagement with 30 days’ written notice.
11.2 For Cause
Immediate termination is permitted for:
- Material breach
- Non-payment
- Illegal or unethical activity
11.3 Effect of Termination
Upon termination, the Client shall pay for:
- Services rendered
- Approved expenses
- Completed milestones
12. Force Majeure
Neither party shall be liable for delays caused by events beyond reasonable control, including natural disasters, government actions, or internet disruptions.
13. Data Protection
Where applicable, data processing shall be governed by the Company’s Data Processing Addendum (DPA).
14. Governing Law & Arbitration
These Terms are governed by the laws of India.
Disputes shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996, seated in New Delhi, unless mutually agreed otherwise.
15. Survival
Sections relating to payments, intellectual property, confidentiality, limitation of liability, indemnification, and dispute resolution shall survive termination.
16. Amendments
The Company may update these Terms from time to time. Continued use of Services constitutes acceptance of updated Terms.
17. Contact Information
For legal or contractual matters: [email protected]